Making the future of Reporting Incident
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Report Incident > Prioritize > Send > Track > Resolution > Close > Invoice
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- Reslink Solutions Facts
Billions
of transactions managed
Tens
of thousands of satisfied users from all over the world
Millions
of exceptions managed
Tens
of thousands of unique B2B applications compiled and delivered
1. Report Incident
A simple way to log details (Pictures, Texts, and GPS) about workplace problems or to report an accident at a work site using a smartphone or tablet.
It starts here
Log details about any problems that block you from proceeding your task.
2. Ticket Created
When an incident reported, Reslink automatically creates a ticket. With tickets, you can organize all of your customer inquiries in one place and track them over time.
Monitor the inquiries
Be more efficient by assigning tasks to the right person and follow the process.
3. Prioritize
The reporter can arrange the tickets in order of importance relative to each other, and the administration can change the order according to their priorities.
Solve the critical issues faster
Be compliance with your SLA and Focus on what’s important
4. Track
View and manage your incident ticket status in one place.
One view to see it all
It’s essential to follow up on what’s happening in the work field
5. Resolution
Provides information on how and when the incident resolved. When the incident resolves, the reporter/responsible can review the resolution to approve/disapprove it.
It’s all documented
Prove your work and move forward
6. Close
Closed incidents remain in the system for reference purposes.
Ensure the quality of the service
Communication with the customer/reporter is essential to ensure the quality of the service.
Closing a ticket requires approval for the completion of the task.
7. Invoice
Depends on the contract, the ticket can be invoiced. Reslink’s Platform can integrate with other accounting systems via API.
SLA Compliance
Invoice/report your work and be compliant with your SLA
Benefits
Customer satisfaction is our priority and an essential part of our planning.
Work, maintain, monitor, and document more efficiently with ReslinkEye.
Identify the
Problems
By identifying a problem, you can start the process of evaluating the options.
Actionable
Insights
Evaluating the options provides you enough information to make a well-informed decision.
Schedule and delegate issues
The identified problem requires a specialist to solve it.
Monitoring &
Alerting
Monitor and track the issues based on their priority and status.
Dashboard
Analytics
User-friendly graphical views of the tickets statuses based on time and date.
Documented
Resolution
Provides the information about how and when the incident resolved.
Ticket Creation
To create a ticket, one can use the mobile client or the admin-panel page.
Mobile (Front-end) ticket creation
The easiest way to report a work-related problem. Describe the incident, take a picture, select the priority, and send it to the support desk.
With ReslinkEye mobile, documentation is the first step.
A picture is worth a thousand words. The image highlighting shortens the description.
Admin-panel ticket creation
Sophisticated, yet easy to use admin-panel to create and manage all of your inquiries.
You can access our enterprise-level application builder to modify and deploy the changes on the fly.
Dashboard widgets are simplifying what’s happening in the field and spot bottlenecks and problems.
How does it work?
IncdiendEye provides Well-defined and practical steps to complete the job.
Billions
of transactions managed
Millions
of exceptions managed
OUR EXISTING CLIENTS
Get Started with ReslinkEye
